Personal Information: We collect personal information such as your name, date of birth, gender, contact details (phone number, email address), and postal address when you register or book a test.

Medical Information: We collect health-related information necessary for providing diagnostic services, including medical history, test results, and doctor prescriptions.

Payment Information: When you make payments through our platform, we collect billing information. However, payment card details are processed securely through Razorpay payment gateway and are not stored on our servers.

Technical Information: We automatically collect certain information when you use our website or app, including IP address, browser type, device information, and usage patterns.

Location Data: With your permission, we may collect location data to facilitate home sample collection services.

Service Delivery: To provide diagnostic testing services, schedule appointments, collect samples, and deliver test reports.

Communication: To send appointment confirmations, test result notifications, service updates, and respond to your inquiries.

Payment Processing: To process payments securely through our payment gateway partner Razorpay.

Service Improvement: To analyze usage patterns and improve our services, website, and mobile applications.

Marketing: With your consent, to send promotional offers, health tips, and information about new services (you can opt-out anytime).

Legal Compliance: To comply with legal obligations, respond to legal requests, and protect our rights and interests.

Health Records: To maintain accurate health records and support continuity of care.

We implement industry-standard security measures to protect your personal and medical information from unauthorized access, disclosure, alteration, or destruction.

All data transmission is encrypted using SSL/TLS protocols.

Our servers are protected by firewalls and regular security audits.

Access to patient information is restricted to authorized personnel only on a need-to-know basis.

We use Razorpay's PCI DSS compliant payment gateway for secure payment processing.

Regular backups are maintained to prevent data loss.

Despite our security measures, no system is 100% secure. We recommend you maintain the confidentiality of your login credentials.

All online payments are processed through Razorpay, a certified PCI DSS Level 1 compliant payment gateway.

Swiss Lab does not store your credit/debit card information, CVV, or card PIN on our servers.

Payment information is encrypted and transmitted directly to Razorpay's secure servers.

Razorpay uses advanced fraud detection and prevention systems.

For added security, we recommend using secure internet connections when making payments.

Transaction details are maintained for record-keeping and dispute resolution purposes only.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Healthcare Providers: We may share your test results with your referring doctor or healthcare provider as requested by you.

Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., payment processors, IT service providers, home collection partners), bound by confidentiality agreements.

Payment Gateway: Payment information is shared with Razorpay for processing transactions securely.

Legal Requirements: We may disclose information when required by law, court order, or government authorities.

Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

With Your Consent: We may share information with other parties when you provide explicit consent.

We retain your personal and medical information for as long as necessary to provide our services and comply with legal obligations.

Test reports and medical records are maintained for a minimum of 3 years as per regulatory requirements.

Account information is retained until you request deletion, subject to legal requirements.

Payment transaction records are maintained for 7 years for accounting and tax purposes.

You may request deletion of your account and personal data, subject to legal and regulatory retention requirements.

Anonymized data may be retained for statistical and research purposes.

Access: You have the right to access your personal information and test reports stored with us.

Correction: You can request correction of any inaccurate or incomplete information.

Deletion: You can request deletion of your account and personal data, subject to legal requirements.

Opt-out: You can opt-out of marketing communications at any time.

Data Portability: You can request a copy of your data in a structured, commonly used format.

Withdraw Consent: You can withdraw consent for data processing where consent was the basis for processing.

To exercise these rights, please contact us at info@swisslab.com or call +91 9319574876.

We use cookies and similar tracking technologies to enhance your experience on our website and app.

Essential Cookies: Required for basic website functionality.

Analytics Cookies: Help us understand how visitors use our website to improve user experience.

Preference Cookies: Remember your settings and preferences.

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of these third-party sites.

We recommend reviewing the privacy policies of any third-party sites you visit.

Our privacy policy applies only to information collected by Swiss Lab.

Our services may be used for diagnostic testing of minors (under 18 years).

Personal information of minors must be provided by a parent or legal guardian.

Parents/guardians can access, update, or delete their child's information by contacting us.

We do not knowingly collect personal information from minors without parental consent.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updated policies will be posted on our website with the effective date.

Significant changes will be communicated via email or prominent notice on our platform.

Continued use of our services after changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@swisslab.com

Phone: +91 9319574876

Address: Swiss Lab, Line Bazar, Purnia, Bihar 854301

Support Hours: Monday to Saturday, 8:00 AM - 8:00 PM